Privacy Policy
Effective Date: June 1, 2025
RetailPicks ("we", "us", or "our") values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website (https://www.retailpicks.shop) or interact with us through orders, customer service, or marketing.
1. Information We Collect
We may collect the following types of personal data:
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Contact Information: Name, phone number, email address, and shipping address.
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Order Information: Products purchased, payment methods (excluding full card details), and order history.
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Device Information: IP address, browser type, device type, and pages visited.
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Communication: WhatsApp chats, emails, or any messages you send us.
We do not collect or store your credit/debit card information directly. All payments are securely processed by trusted third-party providers.
2. How We Use Your Information
We use your information to:
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Process and deliver your orders
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Send order confirmations and shipping updates
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Contact you for order verification (especially for Cash on Delivery)
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Provide customer support
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Send you occasional promotional emails or WhatsApp messages (with your consent)
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Improve our website and service
3. Sharing Your Information
We do not sell your personal information. We only share it with:
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Logistics and shipping providers to deliver your order
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Payment processors for order payments
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Customer support tools (e.g. email or WhatsApp platforms)
All third parties are obligated to protect your data.
4. WhatsApp Communication
By placing an order with your phone number, you agree to receive messages related to:
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Order confirmation & shipping
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Address verification for COD
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Customer support & delivery updates
You can opt out of marketing messages at any time by replying STOP on WhatsApp.
5. Data Retention
We retain your data only as long as necessary for the purposes outlined above, or as required by law (e.g., for accounting and tax purposes).
6. Your Rights
Depending on your country of residence, you may have the right to:
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Access your personal data
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Correct inaccurate information
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Request deletion of your data
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Object to or restrict processing
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Withdraw consent for marketing
To exercise these rights, contact us at joycekin0420@gmail.com
7. Security
We take reasonable steps to protect your information using encryption, access controls, and secure data storage. However, no method is 100% secure — please exercise caution when sharing sensitive information.
8. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
📱 WhatsApp: +1 (989) 420-2270
📧 Email: joycekin0420@gmail.com
🌐 Website: www.retailpicks.shop