FAQs
🛍️ About RetailPicks
Q: What is RetailPicks?
A: RetailPicks is your go-to online store for quality products. We offer carefully selected, ready-to-enjoy items designed to bring value, joy, and convenience to your everyday life.
📦 Orders & Payments
Q: Do you offer Cash on Delivery (COD)?
A: Yes! We offer Cash on Delivery for most locations in the Middle East, including Saudi Arabia, UAE, Kuwait, Oman, Bahrain, and Qatar.
Q: How do I place an order?
A: Simply choose your favorite item, add it to your cart, and proceed to checkout. Fill in your shipping information and choose your payment method — it's quick and easy!
Q: Can I cancel or change my order?
A: If your order has not yet been processed or shipped, we can help you make changes. Please contact us as soon as possible via WhatsApp or email.
🚚 Shipping & Delivery
Q: Do you ship to all GCC countries?
A: Yes, we ship to all major cities in Saudi Arabia, UAE, Kuwait, Oman, Bahrain, and Qatar.
Q: How long does delivery take?
A: Delivery usually takes 3–7 business days depending on your location. You will receive a tracking number once your order is shipped.
Q: How much is the shipping fee?
A: We offer free shipping on most orders in the GCC region. Any applicable fees will be shown at checkout.
💝 Products & Gifting
Q: Are your products gift-ready?
A: Absolutely! All of our jewelry comes with elegant packaging, perfect for gifting on birthdays, anniversaries, or special surprises.
Q: Can I include a gift message?
A: Yes! You can leave your gift note during checkout, and we’ll include it with the package.
🔁 Returns & Exchanges
Q: Can I return or exchange an item?
A: We accept returns and exchanges within 7 days of delivery, as long as the item is unused and in original condition. Please contact our support team for assistance.
Q: What if I received a damaged item?
A: We’re so sorry! Please send us a photo of the damaged product within 48 hours of receiving it. We will replace it or issue a full refund.
🛠️ Customer Support
Q: How can I contact you?
A: You can reach us anytime via:
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📱 WhatsApp: +1 (989) 420-2270
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📧 Email: joycekin0420@gmail.com
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📸 Tiktok: @harperlane77